Credit Card Payments • Returns
and Non-Stock Items • Tax • Warranty • Shipping/Deliver
Fees • Job
CREDIT CARD PAYMENTS:
Conely Company accepts
credit card (Master Card, Visa, and American Express) transactions
for all COD orders.
Credit card payments on account balances must be pre-approved by
Conely Company management prior to acceptance. The following
Account balance must be current. If account is past due more than
five (5) days, a 2% transaction fee will be automatically added
to the transaction.
Due to already discounted pricing, credit card payments will
not be accepted for
special quoted bulk orders, specifically discounted jobs, or Early
Buy (Spring dating) orders without an automatic 2% credit card
transaction fee added.
RETURNS / NON-STOCKS:
Returns and warranties are written up on a return slip.
Please make sure to keep your receipt. Credit may not be
given without this paperwork.
20% Conely Company restock charge may apply. Applicable
manufacture's restocking charges will also be charged.
Freight will be billed to customer for all returns to
vendor, including warranty items. If manufacturer credits
Conely Company back any freight, this will be credited
back to customer.
Non-stock items are non-returnable and non-cancelable. A
deposit may be required to order non-stock items in.
Conely Company restocking charge will apply, as well as
the applicable vendor restock charges and fees for any
non-stock items return upon vendor pre-approval.
Conely Company charges appropriate sales tax on all orders delivered
or will-called in Utah, Nevada and Idaho, unless a signed, tax
exemption certificate is received with appropriate exemption number
Conely Company provides warranty service to our customers within
the following guidelines. You may find that it is more beneficial
to send warranties back directly. Please see vendor listings for
information or contact customer service.
Warranty returns submitted must include original purchase
receipt. Warranty requests for product purchased over one year
will be denied and customers should go directly to vendor for
Customers will receive credit on warranty items when Conely
Company receives credit, or will receive replacement product when
replacement product is received.
Credit will not be given if vendor denies warranty claim.
Since warranty claims may be denied, accounts may not be deducted
or short paid for such pending warranties. Please do not deduct
for products given as replacements for pending warranties.
Customer will be billed the freight charges for warranty items
that are sent back to manufacturers. If vendor credits back
freight, this amount will be passed on the customer.
Please be aware that several vendors only provide Conely Company
warranty service at a time when a representative physically comes
to Conely Company. These warranties may be pending for several
months during this time.
SHIPPING AND DELIVERY FEES:
- $5.00 fuel surcharge delivery fee charged for all scheduled
local delivery routes.
- $15.00 fuel surcharge delivery fee for job-site deliveries and
deliveries outside our normal delivery schedule.
- $15.00 fee for out-of-state deliveries.
- Prepaid freight orders for Pool and Spa division accounts,
excluding “exclusive and/or restrictive accounts” or contacts, are
$1000.00, not including bulk and liquids for out-of-state orders.
Contact sales representative for further qualifications.
- Industrial and Sprinkler division freight determined by
- All prepaid freight orders being shipped by common carrier
will be assessed the fuel surcharge billed by freight company.
- Standard payment terms are Net 10th. On occasions discounts
may be offered. Payment must be received by due date for any
discount allowed that may be offered on transactions.
- If discount is originally taken, then the discount must be
paid back on all credits.
- Discounts are not allowed, and should not be calculated on
freight and tax.
JOB ACCOUNTS / MECHANIC LIENS / SCR:
- Please visit www.scr.utah.gov and www.utah.gov for
revisions to Utah's Mechanical Lien statues and State Construction
Registry that went into effect May 1, 2005 and to keep current on
law changes and status.
- Conely Company complies with the qualifications on commercial
and residential jobs and requires a building permit number and/or
- Conely Company may assist in job account orders. Contact Jennifer
information and/or paperwork on securing jobs, lien rights, joint
checks, job forms and such.