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EFFECITIVE
IMMEDIATELY
AMENDED
CUSTOMER POLICIES
MAY 19, 2008
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Conely Company accepts credit card (Master Card, Visa, and American Express)
transactions for all COD orders.
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Credit card
payments on account balances must be pre-approved by Conely
Company management prior to acceptance. The following
criteria applies:
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Account
balance must be current. If account
is past due more than five (5) days, a 2% transaction
fee will be automatically added to the transaction.
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Due to
already discounted pricing, credit card payments will
not be accepted for special quoted bulk orders,
specifically discounted jobs, or Early Buy (Spring
dating) orders without an automatic 2% credit card
transaction fee added.
RETURNS
/ WARRANTIES / NON-STOCKS:
- Returns and warranties
are written up on a return slip. Please make sure
to keep your receipt. Credit may not be given
without this paperwork.
- 20% Conely Company restock
charge may apply. Applicable manufacture's restocking
charges will also be charged.
- Freight will be billed
to customer for all returns to vendor, including warranty
items. If manufacturer credits Conely Company
back any freight, this will be credited back to customer.
- Some warranty items are
held at Conely Company until the manufacturer's representative
physically comes to approve. If representative
directly approves warranty to the customer, a written
documentation must be submitted to Conely Company or
credit may not be given.
- Credit or replacement
product will be given, once Conely Company has received
credit or product from vendor.
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Non-stock
items are non-returnable and non-cancelable.
A deposit may be required to order non-stock items
in. Conely Company restocking charge will apply,
as well as the applicable vendor restock charges and
fees for any non-stock items return upon vendor pre-approval.
TAX:
Conely Company charges
appropriate sales tax on all orders delivered or will-called
in Utah, Nevada and Idaho, unless a signed, tax exemption
certificate is received with appropriate exemption
number clearly listed.
SHIPPING AND DELIVERY
FEES:
- $5.00 fuel surcharge delivery
fee charged for all scheduled local delivery routes.
- $15.00 fuel surcharge
delivery fee for job-site deliveries and deliveries
outside our normal delivery schedule.
- $15.00 fee for out-of-state
deliveries.
- Prepaid freight orders for Pool and Spa division accounts, excluding “exclusive and/or restrictive accounts” or contacts, are $1000.00, not including bulk and liquids for out-of-state orders. Contact sales representative for further qualifications.
- Industrial and Sprinkler
division freight determined by order.
- All prepaid freight orders
being shipped by common carrier will be assessed the
fuel surcharge billed by freight company.
DISCOUNTS:
- Standard payment terms
are Net 10th. On occasions discounts may be offered.
Payment must be received by due date for any discount
allowed that may be offered on transactions.
- If discount is originally
taken, then the discount must be paid back on all credits.
- Discounts are not allowed,
and should not be calculated on freight and tax.
JOB
ACCOUNTS / MECHANIC LIENS / SCR:
- Please visit www.scr.utah.gov
and www.utah.gov
for revisions to Utah's Mechanical Lien statues and
State Construction Registry that went into effect May
1, 2005 and to keep current on law changes and status.
- Conely Company complies
with the qualifications on commercial and residential
jobs and requires a building permit number and/or SCR
number.
- Conely Company may assist
in job account orders. Contact
Jennifer Tempfer
for information and/or paperwork on securing jobs,
lien rights, joint checks, job forms and such.
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- Website
Comments or Suggestions
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Home
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Manufacturers | Credit
Conely
Company
4000 South West Temple Salt Lake City, Ut 84107
Phone: (801) 266-6452 Fax: (801) 266-6355 Toll Free 800-759-7665
St
George Branch
1303 South 320 East Suite C St George, Utah 84790
Phone (435) 674-1157 Fax (435) 674-4122 Toll Free 800-600-8634
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