Card Payments • Returns and
Non-Stock Items • Tax • Warranty • Shipping/Deliver
Fees • Job Accounts/Leins/SCR
Company accepts credit card (Master Card, Visa,
and American Express) transactions for all COD orders.
- Credit card
payments on account balances must be pre-approved by
Conely Company management prior to acceptance. The
following criteria applies:
balance must be current. If account
is past due more than five (5) days, a 2% transaction
fee will be automatically added to the transaction.
- Due to already
discounted pricing, credit card payments will not be
accepted for special quoted bulk orders, specifically
discounted jobs, or Early Buy (Spring dating) orders
without an automatic 2% credit card transaction fee
RETURNS / NON-STOCKS:
Returns and warranties
are written up on a return slip. Please make
sure to keep your receipt. Credit may not be
given without this paperwork.
20% Conely Company restock
charge may apply. Applicable manufacture's restocking
charges will also be charged.
Freight will be billed
to customer for all returns to vendor, including warranty
items. If manufacturer credits Conely Company
back any freight, this will be credited back to customer.
Non-stock items are non-returnable
A deposit may be required to order non-stock items in. Conely
Company restocking charge will apply, as well as the
applicable vendor restock charges and fees for any non-stock
items return upon vendor pre-approval.
Company charges appropriate sales tax on all orders
delivered or will-called in Utah, Nevada and Idaho,
unless a signed, tax exemption certificate is received
with appropriate exemption number clearly listed.
- Conely Company provides warranty service to
our customers within the following guidelines. You
may find that it is more beneficial to send warranties
back directly. Please see vendor listings for information
or contact customer service.
- Warranty returns submitted must include original
purchase receipt. Warranty requests for product
purchased over one year will be denied and customers
should go directly to vendor for resolution.
- Customers will receive credit on warranty items
when Conely Company receives credit, or will receive
replacement product when replacement product is received.
- Credit will not be given if vendor denies warranty
- Since warranty claims may be denied, accounts
may not be deducted or short paid for such pending warranties. Please
do not deduct for products given as replacements for
- Customer will be billed the freight charges for
warranty items that are sent back to manufacturers. If
vendor credits back freight, this amount will be passed
on the customer.
- Please be aware that several vendors only provide
Conely Company warranty service at a time when a representative
physically comes to Conely Company. These warranties
may be pending for several months during this time.
SHIPPING AND DELIVERY FEES:
- $5.00 fuel surcharge delivery
fee charged for all scheduled local delivery routes.
- $15.00 fuel surcharge delivery
fee for job-site deliveries and deliveries outside
our normal delivery schedule.
- $15.00 fee for out-of-state
- Prepaid freight orders for Pool and Spa division accounts,
excluding “exclusive and/or restrictive accounts” or
contacts, are $1000.00, not including bulk and liquids
for out-of-state orders. Contact sales representative
for further qualifications.
- Industrial and Sprinkler
division freight determined by order.
- All prepaid freight orders
being shipped by common carrier will be assessed the
fuel surcharge billed by freight company.
- Standard payment terms
are Net 10th. On occasions discounts may be offered.
Payment must be received by due date for any discount
allowed that may be offered on transactions.
- If discount is originally
taken, then the discount must be paid back on all credits.
- Discounts are not allowed,
and should not be calculated on freight and tax.
/ MECHANIC LIENS / SCR:
- Please visit www.scr.utah.gov and www.utah.gov for
revisions to Utah's Mechanical Lien statues and State
Construction Registry that went into effect May 1,
2005 and to keep current on law changes and status.
- Conely Company complies
with the qualifications on commercial and residential
jobs and requires a building permit number and/or SCR
- Conely Company may assist
in job account orders. Contact Jennifer
Tempfer for information and/or paperwork on securing
jobs, lien rights, joint checks, job forms and such.