CREDIT CARD PAYMENTS: |
- Conely Company accepts credit card (Master
Card, Visa, and American Express) transactions
for all COD orders.
- Credit card payments on account balances
must be pre-approved by Conely Company
management prior to acceptance. The following
criteria applies:
- Account balance must be current. If account
is past due more than five (5) days, a 2%
transaction fee will be automatically added to
the transaction.
- Due to already discounted pricing, credit
card payments will not be accepted for special
quoted bulk orders, specifically discounted
jobs, or Early Buy (Spring dating) orders
without an automatic 2% credit card transaction
fee added.
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RETURNS / NON-STOCKS: |
- Returns and warranties are written up on a
return slip. Please make sure to keep your
receipt. Credit may not be given without this
paperwork.
- 20% Conely Company restock charge may apply.
Applicable manufacture's restocking charges will
also be charged.
- Freight will be billed to customer for all
returns to vendor, including warranty items. If
manufacturer credits Conely Company back any
freight, this will be credited back to customer.
- Non-stock items are non-returnable and
non-cancelable. A deposit may be required to
order non-stock items in. Conely Company
restocking charge will apply, as well as the
applicable vendor restock charges and fees for
an non-stock items return upon vendor
pre-approval.
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TAX: |
- Conely Company charges appropriate sales tax
on all orders delivered or will-called in Utah,
Nevada and Idaho, unless a signed, tax exemption
certificate is received with appropriate
exemption number clearly listed.
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WARRANTY POLICY: |
- Conely Company provides warranty service to
our customers within the following guidelines.
You may find that it is more beneficial to send
warranties back directly. Please see vendor
listings for information or contact customer
service.
- Warranty returns submitted must include
original purchase receipt. Warranty requests for
product purchased over one year will be denied
and customers should go directly to vendor for
resolution.
- Customers will receive credit on warranty
items when Conely Company receives credit, or
will receive replacement product when
replacement product is received. Credit will not
be given if vendor denies warranty claim.
- Since warranty claims may be denied,
accounts may not be deducted or short paid for
such pending warranties. Please do not deduct
for products given as replacements for pending
warranties.
- Customer will be billed the freight charges
for warranty items that are sent back to
manufacturers. If vendor credits back freight,
this amount will be passed on the customer.
- Please be aware that several vendors only
provide Conely Company warranty service at a
time when a representative physically comes to
Conely Company. These warranties may be pending
for several months during this time.
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SHIPPING AND DELIVERY FEES: |
- $5.00 fuel surcharge delivery fee charged
for all scheduled local delivery routes.
- $15.00 fuel surcharge delivery fee for
job-site deliveries and deliveries outside our
normal delivery schedule.
- $15.00 fee for out-of-state deliveries.
- Prepaid freight orders for Pool and Spa
division accounts, excluding “exclusive and/or
restrictive accounts” or contacts, are $1000.00,
not including bulk and liquids for out-of-state
orders. Contact sales representative for further
qualifications.
- Industrial and Sprinkler division freight
determined by order.
- All prepaid freight orders being shipped by
common carrier will be assessed the fuel
surcharge billed by freight company.
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DISCOUNTS: |
- Standard payment terms are Net 10th. On
occasions discounts may be offered. Payment must
be received by due date for any discount allowed
that may be offered on transactions.
- If discount is originally taken, then the
discount must be paid back on all credits.
- Discounts are not allowed, and should not be
calculated on freight and tax.
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JOB ACCOUNTS / MECHANIC
LIENS / SCR: |
- Please visit www.scr.utah.gov and
www.utah.gov for revisions to Utah's Mechanical
Lien statues and State Construction Registry
that went into effect May 1, 2005 and to keep
current on law changes and status.
- Conely Company complies with the
qualifications on commercial and residential
jobs and requires a building permit number
and/or SCR number.
- Conely Company may assist in job account
orders. Contact Jennifer Tempfer for information
and/or paperwork on securing jobs, lien rights,
joint checks, job forms and such.
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