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Credit Card Payments  Returns and Non-Stock Items  Tax  Warranty  Shipping/Deliver Fees  Job Accounts/Leins/SCR

CREDIT CARD PAYMENTS:

  • Conely Company accepts credit card (Master Card, Visa, and American Express) transactions for all COD orders.
  • Credit card payments on account balances must be pre-approved by Conely Company management prior to acceptance.  The following criteria applies:
  • Account balance must be current.  If account is past due more than five (5) days, a 2% transaction fee will be automatically added to the transaction. 
  • Due to already discounted pricing, credit card payments will not be accepted for special quoted bulk orders, specifically discounted jobs, or Early Buy (Spring dating) orders without an automatic 2% credit card transaction fee added. 

RETURNS / NON-STOCKS:

  • Returns and warranties are written up on a return slip.  Please make sure to keep your receipt.  Credit may not be given without this paperwork.
  • 20% Conely Company restock charge may apply.  Applicable manufacture's restocking charges will also be charged. 
  • Freight will be billed to customer for all returns to vendor, including warranty items.  If manufacturer credits Conely Company back any freight, this will be credited back to customer. 
  • Non-stock items are non-returnable and non-cancelable.  A deposit may be required to order non-stock items in.  Conely Company restocking charge will apply, as well as the applicable vendor restock charges and fees for any non-stock items return upon vendor pre-approval. 

 

TAX:

Conely Company charges appropriate sales tax on all orders delivered or will-called in Utah, Nevada and Idaho, unless a signed, tax exemption certificate is received with appropriate exemption number clearly listed. 

WARRANTY POLICY:

  • Conely Company provides warranty service to our customers within the following guidelines.  You may find that it is more beneficial to send warranties back directly.  Please see vendor listings for information or contact customer service.
  • Warranty returns submitted must include original purchase receipt.   Warranty requests for product purchased over one year will be denied and customers should go directly to vendor for resolution.
  • Customers will receive credit on warranty items when Conely Company receives credit, or will receive replacement product when replacement product is received.
  • Credit will not be given if vendor denies warranty claim.  
  • Since warranty claims may be denied, accounts may not be deducted or short paid for such pending warranties.  Please do not deduct for products given as replacements for pending warranties. 
  • Customer will be billed the freight charges for warranty items that are sent back to manufacturers.  If vendor credits back freight, this amount will be passed on the customer. 
  • Please be aware that several vendors only provide Conely Company warranty service at a time when a representative physically comes to Conely Company.  These warranties may be pending for several months during this time. 

SHIPPING AND DELIVERY FEES:

  • $5.00 fuel surcharge delivery fee charged for all scheduled local delivery routes. 
  • $15.00 fuel surcharge delivery fee for job-site deliveries and deliveries outside our normal delivery schedule. 
  • $15.00 fee for out-of-state deliveries.
  • Prepaid freight orders for Pool and Spa division accounts, excluding “exclusive and/or restrictive accounts” or contacts, are $1000.00, not including bulk and liquids for out-of-state orders.  Contact sales representative for further qualifications. 
  • Industrial and Sprinkler division freight determined by order. 
  • All prepaid freight orders being shipped by common carrier will be assessed the fuel surcharge billed by freight company. 

DISCOUNTS:

  • Standard payment terms are Net 10th.  On occasions discounts may be offered.  Payment must be received by due date for any discount allowed that may be offered on transactions. 
  • If discount is originally taken, then the discount must be paid back on all credits. 
  • Discounts are not allowed, and should not be calculated on freight and tax. 

JOB ACCOUNTS / MECHANIC LIENS / SCR:

  • Please visit www.scr.utah.gov and www.utah.gov for revisions to Utah's Mechanical Lien statues and State Construction Registry that went into effect May 1, 2005 and to keep current on law changes and status.
  • Conely Company complies with the qualifications on commercial and residential jobs and requires a building permit number and/or SCR number.
  • Conely Company may assist in job account orders.  Contact Jennifer Tempfer for information and/or paperwork on securing jobs, lien rights, joint checks, job forms and such.

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Conely Company 4000 South West Temple Salt Lake City, Ut 84107
Phone: (801) 266-6452 Fax: (801) 266-6355 Toll Free 800-759-7665
St George Branch 1303 South 320 East Suite C St George, Utah 84790
Phone (435) 674-1157 Fax (435) 674-4122 Toll Free 800-600-8634

Pool/Spa Division is Wholesale Only